Privacy Policy
Last updated: 19 April 2026
Arkera Labs ("we", "us", "our") is committed to protecting the privacy of visitors to our website and the individuals we engage with through our professional services. This policy explains what information we collect, how we use it, and the choices you have.
1. Information we collect
We may collect the following categories of information:
- Contact information you provide directly — for example, when you email us or submit an enquiry — such as your name, email address, company, and the contents of your message.
- Usage data about your interaction with our website, including approximate location, browser type, pages visited, and referring URL. This is collected through standard server logs and, where applicable, analytics tools.
- Client engagement information provided to us in the course of delivering services, which is handled under the terms of the relevant engagement agreement.
2. How we use your information
We use the information we collect to:
- Respond to enquiries and communicate with you about our services.
- Deliver, maintain, and improve our services and website.
- Understand how our website is used so we can improve it.
- Comply with legal and regulatory obligations.
3. Legal bases for processing
Where applicable data protection laws require a legal basis, we rely on one or more of the following: your consent; the performance of a contract with you; our legitimate interests in operating and promoting our business; and compliance with legal obligations.
4. Sharing your information
We do not sell your personal information. We may share information with trusted service providers who help us operate our business (for example, hosting, email, and analytics providers), subject to appropriate contractual protections. We may also disclose information where required by law.
5. Data retention
We retain personal information only for as long as necessary for the purposes for which it was collected, to comply with our legal and contractual obligations, and to resolve disputes.
6. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to processing or request data portability. To exercise these rights, please contact us using the details below.
7. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. Cookies
Our website may use a limited number of cookies and similar technologies to support core functionality and measure website performance. You can control cookies through your browser settings.
9. Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be communicated where appropriate.
10. Contact us
If you have questions about this policy or how we handle your information, please contact us at privacy@arkeralabs.com.